Terms of Service
Effective September 26, 2026 · sendthorn.com
What THORN is
THORN is a software tool for billing and invoicing. We are not the contractor, we are not a party to the job, and we are not the merchant of record for the work. The agreement for the work and the exchange of funds is strictly between you (the contractor) and your customer.
Trial and subscriptions
New accounts receive a 14-day free trial. During the trial you may send up to 4 invoices. Drafts do not count. Voided invoices do not count. After the trial period — or after those 4 sends — an active subscription ($25 per month or $250 per year) is required to continue creating invoices, sending reminders, processing payments, and editing your account. Subscriptions are billed automatically via Stripe unless canceled.
Unpaid accounts
If your trial expires or your subscription lapses, your account will be placed into a read-only state. In this state, you may view historical records of paid, partially paid, and voided invoices. Pending or unpaid invoices stay visible; pay links and reminders are off until the subscription is restored.
Payments for jobs
Credit card payments for your invoices are processed by Stripe and routed to your connected Stripe account. THORN does not hold or touch job funds. Standard Stripe processing fees apply. Cash, check, Venmo, and similar off-platform payments can be marked paid by you and are not processed by us.
Your responsibilities
You are solely responsible for the accuracy of your invoices, the validity of your licenses, calculating applicable taxes, and how you contact your customers. Do not use THORN to send fraudulent, deceptive, or illegal bills.
Stripe
Payout onboarding and card processing are provided by Stripe. By connecting a payout account, you also agree to Stripe's Connected Account Agreement and Privacy Policy.
Acceptable use
Do not attempt to break, scrape, or overload the service. We may suspend an account that violates these terms or applicable law.
Limitation of liability
THORN is provided as-is. We are not liable for missed payments, chargebacks, customer disputes, or any loss of revenue related to your use of the platform.
Contact
Questions about these terms: support@sendthorn.com